Spring is here, and with it, tons of new Zendesk integrations

Live chat is one of the fastest and most personal ways to engage with customer service from afar. But that alone won’t define your customers’ experience - consider how they navigate the site, how they engage with support, and where they are on the customer journey.

It’s crucial to be sure that your live chat goals align with your business objectives. You don't want an opportunity to slip by, so we're highlighting five business goals that can be supported (and more achievable) by offering live chat.

We’ve got plenty of new apps that will help you ensure your customers experience the best support possible

B2C companies need to invest in features that account for their consumers’ behaviors, lest they want to see just how frustrated their customers can become. We highlighted the 5 must-have features of B2C customer support that ensure every customer can be heard.

Conversational commerce is designed to connect customers with their favorite brands in real-time.

The humans writing scripts and engineering bot handovers still hold the keys to customer service. Why? The answer is three-fold.

Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017

It’s good to offer all support channels, but not all the time, and not everywhere

Check out these new integrations, all designed to help you provide great support and get the most out of Zendesk

With live chat, there's a lot of pressure to keep up with the masses in real-time. But it can also increase sales, reduce support costs, and increase CSAT.

Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base

With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.

Let’s look at some of the most efficient ways to increase live chat engagement on your site

How your agents handle the delicate back and forth of a live chat conversation matters. Some may say proactive chat scripts are the answer. But are they?

Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.

The name of the customer service game these days is knowing what your customers need before they ask, making proactive chat an essential tool

With hundreds of thousands of members and nearly 100 employees, FabFitFun’s email, phone, live chat, and social channels have to keep up with the company’s rapid growth

“People remember how you make them feel,” said restaurateur Danny Meyer at a retail trade show earlier this year. Your product has to be great—but so, too, does your hospitality

While adding a live chat channel can increase website conversion rates by 29 percent, you can further optimize your chat channel and increase conversion rates with chat conversion tracking. Conversion tracking enables you to see how many of your 600 conversions were influenced by a chat and even which agent was involved

You’ve made the important step of deciding to implement a new Chat channel, but now what? There are many things to take into consideration, from where you place the Chat panel to how you’ll staff your Chat agents

As with any communication channel, there’s a right way and a less effective way to offer live chat to your customers

Meet Peachy Garcia, who currently holds the record for most chats served here at Zendesk. As a senior customer advocate supporting the Zendesk Chat product, Peachy is well-suited to teach us a thing or two about

It’s a scenario that’s all too familiar: having spent some time researching a product online, Jane is ready to make a purchase. She starts to check out and scans the shipping options. Will it arrive when she needs it to with regular shipping or should she pay to have it expedited