When Customers Don’t Want Help

December 13, 2010

It’s understandable to walk into any business and have an associate ask if you need help. But what about those times where you politely say no, continue along your way, only to have a stream of employees follow-up with a request to help. Or who out there has been harangued by an overly eager associate who follows you around the store asking if they can help you with every and any object you so much as glance at. There can be a thing as over-helping your customers…to the point they leave and never come back. Steve Martorano offers four great tips for helping customers who don’t want to be helped.

Photo courtesy of hoyasmeg.

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