Evolving trends in self-service: creating the best experience for agents and customers

Forrester: Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service

Your guide to omnichannel support

13 ways to be a customer-driven company

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Top 10 help desk metrics

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience

The ROI case for omnichannel support

Omnichannel support made easy with Zendesk

The Zendesk omnichannel approach

Improve your self-service with the right metrics

Research links volunteering with happier employees and customers

The age of the customer: How companies transform their customer experience with Zendesk

Cultivating customer loyalty by supporting choice making

Building a best-in-class customer self-service experience

Customer Experience Guide

Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center

Team up on self-service with Team Publishing

Rethinking phone support with Zendesk Talk

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How Harry’s built a world-class customer support team with Stella Connect and Zendesk

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Help more customers in less time – Americas

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What’s New at Zendesk: September 2018 – Americas

Sharing identity to foster customer loyalty

Customer service trends: faster, cheaper, and more human

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Understand and act on your ticket data with Insights reporting

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